This 1-hour course gives you an overview of the professional conduct to maintain in the workplace with clients and co-workers.

You will discover how to gain a professional image and develop social skills to manage meetings, relationships, and telephone and written communications.

Key Words: Conduct, Professional, Co-workers, Relationships, Communications, Social skills.

Learning Outcomes

On completion of this course each student is expected to be able to:

A. Subject Knowledge and Understanding

• LO 1. Understand the importance of maintaining a professional image.

B. Cognitive Skills (Thinking Skills)

• LO 2. Distinguish work relationships from private life.

C. Subject Specific Practical/Professional Skills

• LO 3. Recognise how to behave professionally in relationships and meetings.
• LO 4. Recognise how to be professional in telephone and email communications.
• LO 5. Recognise how to apply social skills in the various contexts that arise.

Curriculum Outline

The key themes covered by the course and their indicative weighing:

• Being professional in image and relationships (35%)
• Professionalism in communication skills (65%)

Online Certificates

Students successfully completing their course and assessments will be entitled to a digital badge. A digital badge is a connected, verifiable electronic imagery credential which reflects the achievement of the learning outcomes on their course.

Students may read more information about digital badges at:

• www.info.badgr.com
• www.academicstudio.org